Shipping policy
1. Shipping Locations
- We currently ship to anywhere in the U.S. and internationally where available.
- If we do not ship to your location, please contact our customer service team at info@ironkld.com to discuss possible options.
2. Processing Time
- All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification once your order has been shipped.
- Please note that during peak seasons or promotions, processing times may be slightly longer.
3. Shipping Methods and Costs
- We offer the following shipping options:
- Standard Shipping
- Expedited Shipping
- Shipping costs are calculated at checkout based on your location and the shipping method selected.
4. International Shipping
- We offer international shipping to select countries. Please note that international shipments may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer. We recommend contacting your local customs office for more information.
5. Delivery Times
- Estimated delivery times depend on the shipping method selected and your location. While we aim to deliver your order within the specified timeframes, actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.
6. Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
7. Shipping Delays
- If your order is delayed for any reason, we will notify you via email. Please note that shipping delays caused by the carrier, customs, or other external factors are beyond our control, but we will do our best to assist in resolving any issues.
8. Lost or Damaged Packages
- If your package is lost in transit or arrives damaged, please contact our customer service team at info@ironkld.com within 7 days of the expected delivery date for assistance. We will work with the shipping carrier to resolve the issue.
9. Incorrect Shipping Information
- Please ensure that the shipping address provided at checkout is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that there is a mistake in your shipping address, please contact us immediately at info@ironkld.com.
10. Contact Us
- If you have any questions or concerns regarding shipping, please reach out to us at info@ironkld.com or 307-338-3167. We are here to help!
Thank you for shopping at IRONKLD. We appreciate your business and strive to make your shopping experience seamless.